SERVICE LEVELS

You can choose to add a “service level” to your cart. This is a reduced rate for short work and avoids small invoices/payments when a client needs just 10 minutes of advice, an additional email address, a DNS tweak or similar service.

PRICE STATED IS A ONE-OFF CHARGE (we cannot manage automatic billing or subscription here).

ALL SERVICE LEVELS INCLUDE FOUR (4) HOURS OF WORK.

Email replies, quotations, meeting scheduling and priority over clients on a lower SLA.

• SLA #3: STANDARD = Responses within 48 hours. 5 days credit on invoiced work.
• SLA #2: BUSINESS = Within 24 hours + instant messaging. 10 days credit on invoiced work.
• SLA #1: PRIORITY = Same day + instant messaging. 15 days credit on invoiced work.
  versus
• NO SLA = When we’re available, no guaranteed SLA, higher hourly consultation rate, invoice and payment is required prior to commencement of any agreed work.