Refund Policy

Our Return and Refund Policy was last updated 21 July 2022

Thank you for shopping at shop.earn247.net.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

If you, the client, have any problem whatsoever, please make contact before initiating any cancelation or complaint with our payment gateway (Stripe) or your credit card provider. 

Refund requests will be responded to within 72 hours - all requests are subject to review.

Refunds will be considered in cases where (in the case of logo or website design) the work delivered does not match the description of work that is purchased or subscribed. Refunds do not apply to work provided in excess of each statement-of-work or quote i.e. where work was done without charge, in remedy of a complaint or discounted for additional work in remedy of a misunderstanding or extended scope of work.

Subscription services cannot be refunded and are NOT provided on a pro-rata basis. They are for one year (annual) and billed on a cycle that corresponds with the payment of your services to third parties. You may otherwise terminate services. For example: A domain - it's paid annually by us, for you, within five working days of receipt of your payment (it could be immediate) and we cannot obtain a refund once a registration or renewal as occurred.

SLA plans cannot be refunded and are NOT provided on a pro-rata basis. However, we are reasonable in allowing unused hours from a prior year to be used in a forward year if the client is on an annual subscription and has subsequently paid for two consecutive years (the prior and the forward). Also, SLA plans cannot be downgraded for a credit. All plans include four (4) hours of time with three (3) levels of priority that is optioned by the client/purchaser (Priority, Business and Standard).

Email Services: Our supplier of email services has a "no refunds" policy. We accept this after many years of working with them, the reasons: 1) They are a premium provider - They maintain reputable IP addresses which means your email is hosted at a premium-business grade, 2) They provide a premium experience - Their portal tools help us to setup and manage your email addresses, aliases, forwards, storage allocations, spam, white/black lists and recent transaction tracking. 3) They are well respected in the industry - They have provided affordable, quality, professional and reliable services for many years.

Consults: Refunds cannot be provided in the case of Consultation provided. We aim to provide the absolute best advice we can and recommend plans, tools, providers or otherwise. However, we cannot guarantee or provide warranty for third parties.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Earn247.net

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to shop.earn247.net, accessible from https://shop.earn247.net

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: dukaan@earn247.net

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

2 kallang avenue, CT HUB, Singapore: 339407

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: dukaan@earn247.net +65-83154301